How do I return an item?
RETURNS and EXCHANGES
We accept returns within 60 days of shipping the items.
Returned items must be in new condition.
To return an item follow these steps:
Request a Return Number by emailing firstname.lastname@example.org with your name, order number, reason for return, and what you are returning.
Include your Return Number in your package with a copy of the packing slip (if available).
Send your return to:
ATTN: Returns Department
1038 Widdicomb Ave NW
Grand Rapids, MI 49504
Once the return is received by us we will issue a full refund minus shipping. This usually takes 1 business day. We will credit your card or refund your payment via Paypal.
What if we made a mistake?
That never happens! Ok, maybe once in a while.
If we messed up please follow the returns process above. When you’re supplying the reason for return please let us know how we screwed up. We will pay/refund all shipping costs to fix things.
For any other questions just email us at email@example.com.